Where can I find the shuttle bus platform or meeting point?
You will find the exact shuttle bus meeting point in your e‑ticket, including any platform number, stand name, or hotel pickup location. If you have not received your e‑ticket yet, please check your email’s spam or junk folder.
Meeting points vary by service. For hotel pickups, this is typically at the main door or main reception of the accommodation. For airport arrivals, follow the meeting instructions provided on your ticket, such as going to the designated stand (for example, the Sidetours stand found by exiting Security Area 1, entering the agency hall, and turning left before the café).
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Where can I find the shuttle bus platform or meeting point?
You will find the exact shuttle bus meeting point in your e‑ticket, including any platform number, stand name, or hotel pickup location. If you have not received your e‑ticket yet, please check your email’s spam or junk folder. Meeting points vary by ...
Help! I can't find the location I want to book
When booking, you’ll need to select your pickup and drop-off locations from the dropdown options before continuing. We cover a wide range of destinations, but occasionally, a specific location may not appear. If you can’t find the place you’re ...
How to Find Your Driver's Name and Contact Details
This article explains how to check your driver's name and verify or update their contact information. Finding Your Driver's Name In some cases, the driver's name may not be available in advance. When this happens, you may instead receive information ...
Can I book a journey with more than one stop?
Private Transfers: Our website generally supports point-to-point rides only (no stops in between). However, if you’d like to make an extra stop — for example, to pick up keys or drop something off — please reply to this email and we’ll check with our ...
What alternative pickup locations are possible with shared services?
When booking a shared shuttle service, an alternative pickup location may be assigned instead of the exact address you entered. This is normal for shared services because routes are planned according to efficiency and the locations served by the ...