How can I upgrade my vehicle for a larger group?

How can I upgrade my vehicle for a larger group?

If your booked vehicle is not large enough to accommodate all passengers or luggage, you may request an upgrade.

You may need an upgrade in the following situations:

  • Your group size is larger than the passenger capacity of the booked vehicle.
  • You are travelling with more luggage than the vehicle can carry.
  • You need to add items such as baby seats that reduce available seating.

To request an upgrade:

  1. Contact Hoppa customer support with your booking reference.
  2. Provide details of the number of passengers and luggage.
  3. Hoppa will check availability and escalate the request to the ride provider.
  4. The ride provider will confirm whether a larger vehicle is available.
  5. You will be informed of any additional cost before the upgrade is completed.


Upgrades depend on local supplier availability and may not always be guaranteed. Always reach out as soon as you realise a larger vehicle is needed.

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