How can I confirm or check my booking details or pickup time?

How can I confirm or check my booking details or pickup time?

Need to double-check your booking details or pickup time? No problem—here are a few quick and easy ways to do it:


1. Use Your Booking Confirmation Link

If you’ve received a booking confirmation email, just click the link inside. It’ll take you straight to your reservation details, where you can see all the specifics in one place.


2. Log Into Your Account

Head over to the My Bookings section on our website. Once you’re logged in, you can view your pickup time, check all your booking details, and even make changes or cancel if needed—super convenient!


3. Reach Out to Our Support Team

Prefer a helping hand? Our support team is always happy to assist! Simply share your booking reference number, ride ID, or the contact details you used when booking, and they’ll pull up your info in no time.


💡 Pro Tips:

  • Keep your booking reference number handy—it’ll make things even faster when chatting with support.
  • Can’t find your confirmation email? Peek into your spam/junk folder, just in case it slipped in there.


By following these steps, you’ll always have your booking info right at your fingertips. And remember—we’re only a message away if you ever need extra help!


If you are an agent checking transfer details on behalf of a customer, simply contact us with the booking reference and the required details. We can confirm the itinerary and, if needed, request additional information such as preferred pickup times so we can amend the booking accordingly.

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